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Key to CRM Success – User Adoption

Key to CRM Success – User Adoption

One of the main reasons for the failure of a Customer Relationship Management (CRM) project is the lack of user adoption.  Krystle Lewis, Microsoft Dynamics CRM Manager at Programmed will discuss the challenges she faced with user adoption and the techniques

Nadeeja Bomiriya May 4, 2017May 4, 2017 Blog, Dynamics 365, Dynamics CRM Read more

[SOLVED] Updating Dynamics 365 Records not Invalidating Cache in Portal

[SOLVED] Updating Dynamics 365 Records not Invalidating Cache in Portal

Problem I was called to investigate a strange issue with an Adxstudio Portal solution I configured few months ago.  The portal users in this system are preconfigured and can login using ADFS.  I had created two workflows to enable and

Nadeeja Bomiriya April 25, 2017April 25, 2017 Adxstudio, Blog, Dynamics 365, Dynamics CRM, Tip Read more

[Announcement] YouTube Channel – Melbourne Dynamics 365 User Group

[Announcement] YouTube Channel – Melbourne Dynamics 365 User Group

This year we had many requests from Dynamics 365 enthusiasts from outside of Melbourne, Australia (even other countries) for the videos of our meetups.  Today, Melbourne Dynamics 365 User Group would like to announce the availability of our YouTube Channel.

Nadeeja Bomiriya April 18, 2017April 19, 2017 Blog, Cognitive Services, Dynamics 365, Dynamics CRM, Gamification, News, Tip, Video Read more

Boost Productivity, Team Collaboration, and User Adoption with Microsoft Dynamics 365 – Gamification App

Boost Productivity, Team Collaboration, and User Adoption with Microsoft Dynamics 365 – Gamification App

Are you manager looking to improve your team’s productivity and collaboration.  Are you trying to increase the user adoption of your shiny new Dynamics 365 (CRM) system?  If the answer is yes, then you are at the right place.  This

Nadeeja Bomiriya April 10, 2017April 10, 2017 Blog, Dynamics 365, Dynamics CRM, Gamification Read more

Using Bots to Enhance Customer Engagement and Profitability

Using Bots to Enhance Customer Engagement and Profitability

This month at Melbourne Dynamics 365 User Group, our very own Microsoft MVP Andre Margono will show off the Bots that he built using the Microsoft Bot Framework.  If you would like to know more about how to build a Bot

Nadeeja Bomiriya April 7, 2017April 7, 2017 Blog, Cognitive Services, Dynamics 365, Dynamics CRM, Integration, Knowledge Base Read more

Microsoft Most Valuable Professional (MVP)

Microsoft Most Valuable Professional (MVP)

Today, I am honoured to receive the 2017 Microsoft Most Valuable Professional Award (MVP) for Business Solutions. An amazing global recognition I am so proud to have received. Who are MVPs? According to Microsoft… Microsoft Most Valuable Professionals, or MVPs, are

Nadeeja Bomiriya April 3, 2017 Blog, Dynamics 365, Dynamics CRM Read more

[KB] Dynamics 365 Workflow Step – Stop Workflow – Succeeded vs Canceled (Cancelled)

[KB] Dynamics 365 Workflow Step – Stop Workflow – Succeeded vs Canceled (Cancelled)

When creating workflows (real-time and background) in Dynamics 365 (CRM), you’ll notice there’s a workflow step called “Stop Workflow”.  When we add the “Stop Workflow” step as the name suggests, the workflow stops.  When stopping the workflow, you can choose

Nadeeja Bomiriya March 29, 2017 Blog, Dynamics 365, Dynamics CRM, Knowledge Base Read more

[How To] Change currency and currency symbol using JavaScript

[How To] Change currency and currency symbol using JavaScript

Dynamics 365 is a multi-currency system.  Each record can be configured to use a different currency if required.  To learn more about currency behaviour in Dynamics 365, check out this great article from Joel Lindstrom.  In this article, I will show

Nadeeja Bomiriya March 25, 2017 Blog, Dynamics 365, Dynamics CRM, How To Read more

Dynamics 365 Automated Release and Version Control Strategy

Dynamics 365 Automated Release and Version Control Strategy

One of the biggest headaches in developing and extending Dynamics 365 (CRM) solutions is the difficulty in managing versions and releases.  Especially, if you have a large team and worse if they are spread across the world, managing parallel development

Nadeeja Bomiriya March 12, 2017March 14, 2017 ALM, Blog, Dynamics 365, Dynamics CRM Read more

[How To] Configure Multiple Languages in Dynamics 365 Portals

[How To] Configure Multiple Languages in Dynamics 365 Portals

Dynamics 365 Portals can be configured to display content using multiple languages.   Currently 43 languages are supported out of the box and additional languages can also be configured.  In this article, I will walk you through the steps to

Nadeeja Bomiriya March 1, 2017March 1, 2017 Blog, Dynamics 365, Dynamics 365 Portals, Dynamics CRM, How To Read more
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17 Mar

Drop everything! Watch the video where Satya Nadella Jared Spataro Charles Lamanna Sumit Chauhan Akosua Boadi-Agyemang introduced Microsoft #Copilot. This 36 mins and 38 seconds video will save you hundreds of hours for years to come.…https://t.co/l1hWj1KdAV

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13 Mar

#PowerPlatform Pipelines feature went GA recently. I presented at the #GPPB2023 about this very topic. I have published the slide deck of the presentation in my blog. https://t.co/Kbhn2MpfpH

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28 Feb

Microsoft is pumping out AI tools faster than ever. Just got access to the new #MicrosoftDesigner. It's pretty amazing. It's like having #DallE2 or #Midjourney with #Canva. https://t.co/d6SsmrFCbw

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12 Feb

#Search as we know it has been reimagined. Testing out the new #OpenAI #ChatGPT powered #Bing search engine. Search and ChatGPT work together to provide a better search experience. Microsoft now has a solid challenger for Google. https://t.co/sR9AijC0uz

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12 Feb

#Search as we know it has been reimagined. Testing out the new #OpenAI #ChatGPT powered #Bing search engine. Search and ChatGPT work together to provide a better search experience. Microsoft now has a solid challenger for Google. https://t.co/qMsokUnkor

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