Update: 2018/07/05 ** New** Open Edx and Edx Courses
There are many free resources available to learn Dynamics 365 Sales, Customer Service, Marketing, Field Service, Project Service Automation Apps. In this article, I am going to list all my favourites. Please bookmark this article. I’ll continue to update this, as I find more useful resources.
If you are already a customer of Dynamics 365, you automatically get access to CustomerSource Portal by Microsoft. This portal includes free eLearning modules.
CustomerSource Portal – https://mbs.microsoft.com/customersource/Global/home
If you are working for a Microsoft partner, you can get access to Partner Portal and Microsoft Dynamics Learning Portal (DLP). Contact your manager and request access to DLP.
Dynamics Learning Portal – https://mbspartner.microsoft.com/Home
Free OpenEdx Courses by Microsoft
Managing Customer Engagement with Microsoft Dynamics 365 – https://openedx.microsoft.com/courses/course-v1:Microsoft+81900+2018_T3/about
Managing Sales and Relationships with Microsoft Dynamics 365 – https://openedx.microsoft.com/courses/course-v1:Microsoft+81901+2018_T3/about
Managing Finance and Operations with Microsoft Dynamics 365* – https://openedx.microsoft.com/courses/course-v1:Microsoft+81902+2018_T3/about
* This last course is for Finance and Operations (FO). It is important for all Dynamics 365 CE implementors to have an understanding of the FO functionality.
Free Edx Courses
Developing Business Applications with Microsoft PowerApps, CDS, and Flow – https://www.edx.org/course/developing-business-applications-with-power-apps-and-microsoft-flow-0
You can receive a verified certificate for US$99.00.
Official Microsoft Documentation
Microsoft Docs (For Users)
Microsoft has created brand new site for Dynamics 365 documentation. This site
Direct Links to Dynamics 365 Apps Documentation
Dynamics 365 for Sales – User’s Guide
Dynamics 365 for Customer Service – User’s Guide
Dynamics 365 for Field Service – User’s Guide
Dynamics 365 for Project Service Automation – User’s Guide
Developer Guide for Dynamics 365 Customer Engagement
Microsoft Developer Network (MSDN) (For Developers)
MSDN site includes code samples and reference guides for Dynamics 365 Server-side and Client-side development.
MSDN – Dynamics 365 – https://msdn.microsoft.com/en-us/dynamics365/crmdevelopercenter.aspx
Client-side Programming Reference
Extend Microsoft Dynamics 365 on the server
Microsoft Dynamics 365 IT Pro Technical Library (TechNet) (IT Professionals)
TechNet site includes wealth of information for IT Professionals and also Power Users of Dynamics 365. This includes but not limited to Installation, Configuration, and Integration.
Integration – Dynamics 365 + SharePoint
Integration – Dynamics 365 + Email
Dynamics 365 Portals
Official Microsoft Documentation (docs.microsoft.com)
Original Adxstudio Documentation
Microsoft Virtual Academy
This free course is for Dynamics CRM 2013. While, it’s few years older, still it’ll cover the basics.
This free course will also cover the basics and rated well by the students. Thank you Jeremy Whiteley for letting me know about this one.
The CRM Book by PowerObjects
There are many blogs dedicated to Dynamics 365 (CRM). Here are some of my favourites.
Nadeeja Bomiriya – Dyn365Apps – (This is my blog)
Dynamics 365 Community is highly active and is the best place to get expert advice for free. Most of the time, you get the answers in minutes.
Follow on Twitter
To get the latest news, tips, and tricks, follow these accounts on twitter.
The best way to learn is by doing. You can register for a 30 day free trial and start exploring.
If you know other great resources, please write a comment or contact me on nadeeja at dyn365apps dot com and i’ll update the article.
Last Updated: July 05, 2018
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Until next time…
About the Author
Nadeeja Bomiriya is a Microsoft MVP, Chapter Lead – Dynamics 365 Saturday – Australia, President – Melbourne Dynamics 365 User Group, Practice Lead and Technical Architect who lives in Melbourne, Australia