Learn Dynamics 365

Update: 2018/07/05 ** New** Open Edx and Edx Courses

There are many free resources available to learn Dynamics 365 Sales, Customer Service, Marketing, Field Service, Project Service Automation Apps.  In this article, I am going to list all my favourites.  Please bookmark this article.  I’ll continue to update this, as I find more useful resources.

Customers

If you are already a customer of Dynamics 365, you automatically get access to CustomerSource Portal by Microsoft.  This portal includes free eLearning modules.

CustomerSource Portal – https://mbs.microsoft.com/customersource/Global/home

eLearning – https://mbs2.microsoft.com/members/elearning/dynamicstrainingcert.aspx

Partners

If you are working for a Microsoft partner, you can get access to Partner Portal and Microsoft Dynamics Learning Portal (DLP).  Contact your manager and request access to DLP.

Dynamics Learning Portal – https://mbspartner.microsoft.com/Home

Free OpenEdx Courses by Microsoft

Managing Customer Engagement with Microsoft Dynamics 365 – https://openedx.microsoft.com/courses/course-v1:Microsoft+81900+2018_T3/about

Managing Sales and Relationships with Microsoft Dynamics 365 – https://openedx.microsoft.com/courses/course-v1:Microsoft+81901+2018_T3/about

Managing Finance and Operations with Microsoft Dynamics 365* – https://openedx.microsoft.com/courses/course-v1:Microsoft+81902+2018_T3/about

* This last course is for Finance and Operations (FO).  It is important for all Dynamics 365 CE implementors to have an understanding of the FO functionality.

Free Edx Courses

Developing Business Applications with Microsoft PowerApps, CDS, and Flow – https://www.edx.org/course/developing-business-applications-with-power-apps-and-microsoft-flow-0

You can receive a verified certificate for US$99.00.

Official Microsoft Documentation

Microsoft Docs (For Users)

Microsoft has created brand new site for Dynamics 365 documentation.  This site

https://docs.microsoft.com/en-au/dynamics365

Direct Links to Dynamics 365 Apps Documentation

Dynamics 365 for Sales – User’s Guide

https://www.microsoft.com/en-us/dynamics/crm-customer-center/dynamics-365-for-sales-user-s-guide.aspx

Dynamics 365 for Customer Service – User’s Guide

https://www.microsoft.com/en-us/dynamics/crm-customer-center/dynamics-365-for-customer-service-user-s-guide.aspx

Dynamics 365 for Field Service – User’s Guide

https://www.microsoft.com/en-US/dynamics/crm-customer-center/dynamics-365-for-field-service-user-s-guide.aspx

Field Service User Guide by Neil Parkhurst

Dynamics 365 for Project Service Automation – User’s Guide

https://www.microsoft.com/en-us/dynamics/crm-customer-center/dynamics-365-for-project-service-automation-user-s-guide.aspx

Project Service Automation – Video Series – Neil Parkhurst

Developer Guide for Dynamics 365 Customer Engagement

docs.microsoft.com – https://docs.microsoft.com/en-us/dynamics365/customer-engagement/developer/developer-guide

Microsoft Developer Network (MSDN) (For Developers)

MSDN site includes code samples and reference guides for Dynamics 365 Server-side and Client-side development.

MSDN – Dynamics 365 – https://msdn.microsoft.com/en-us/dynamics365/crmdevelopercenter.aspx

Client-side Programming Reference

https://msdn.microsoft.com/en-us/library/gg328255.aspx

Extend Microsoft Dynamics 365 on the server

https://msdn.microsoft.com/en-us/library/gg334357.aspx

Microsoft Dynamics 365 IT Pro Technical Library (TechNet) (IT Professionals)

TechNet site includes wealth of information for IT Professionals and also Power Users of Dynamics 365.  This includes but not limited to Installation, Configuration, and Integration.

https://technet.microsoft.com/en-us/library/jj992623.aspx

Integration – Dynamics 365 + SharePoint

https://technet.microsoft.com/en-us/library/dn531154.aspx

Integration – Dynamics 365 + Email

https://technet.microsoft.com/en-us/library/dn832099.aspx

Dynamics 365 Portals

Official Microsoft Documentation (docs.microsoft.com)

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/portals/administer-manage-portal-dynamics-365

Portal Administration

https://www.microsoft.com/en-us/dynamics/crm-setup-and-administration/administrator-s-guide-to-portal-capabilities-for-microsoft-dynamics-365.aspx

Original Adxstudio Documentation

https://community.adxstudio.com/products/adxstudio-portals/documentation/

Training Videos/eBooks

Microsoft Virtual Academy

This free course is for Dynamics CRM 2013.  While, it’s few years older, still it’ll cover the basics.

https://mva.microsoft.com/en-US/training-courses/introduction-to-microsoft-dynamics-crm-2013-8312

Udemy

This free course will also cover the basics and rated well by the students.  Thank you Jeremy Whiteley for letting me know about this one.

https://www.udemy.com/microsoft-dynamics-crm-introduction-course/

The CRM Book by PowerObjects

http://crmbook.powerobjects.com/

Blogs

There are many blogs dedicated to Dynamics 365 (CRM).  Here are some of my favourites.

Microsoft Dynamics 365(CRM) Tips and Tricks by Inogic

Dynamics CRM Tip of the Day

SMS Management and Technology – Dynamics CRM CoE

Neil Parkhurst

PowerObjects

Colin Vermander

Andre Margono – Work and Study Book

Community – Dynamics CRM

Community – Dynamics 365 Enterprise

Debajit Dutta

Magnetism Solutions

Aileen Gusni

Ben Hosking

Scott Durow – Develop1

Nishant Rana

Nadeeja Bomiriya – Dyn365Apps – (This is my blog)

Ask Questions

Dynamics 365 Community is highly active and is the best place to get expert advice for free.  Most of the time, you get the answers in minutes.

Dynamics CRM Forum

Dynamics 365 Enterprise Forum

Follow on Twitter

To get the latest news, tips, and tricks, follow these accounts on twitter.

Nadeeja Bomiriya – Dyn365Apps

Slow D365

Slow XRM

Inogic

Mark Smith  – nz365guy

Official Dynamics 365 Account

Practice

The best way to learn is by doing.  You can register for a 30 day free trial and start exploring.

https://go.microsoft.com/fwlink/?linkid=789060

If you know other great resources, please write a comment or contact me on nadeeja at dyn365apps dot com and i’ll update the article.

Last Updated: July 05, 2018


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About the Author

Nadeeja Bomiriya is a Microsoft MVP, Chapter Lead – Dynamics 365 Saturday – Australia, President – Melbourne Dynamics 365 User Group, Practice Lead and Technical Architect who lives in Melbourne, Australia

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